We will ship your order using the fastest, safest, and most reliable method possible. Blau Medical has established strong relationships with the best delivery companies nationwide. Every product on our site has been carefully selected to ship by a particular shipping method in order to provide you with an optimal delivery experience.
When your order ships we will notify you via email. Included in your email will be a tracking number. We encourage you to track your package online or by phone with the carrier. Contact us if anything seems unusual with the progress of shipment.
International Shipments: We value our international customers and want to ship our quality medical products to you as quickly as possible. Please allow additional 1-2 business days for international shipments lead time.
Rather than shipping items out of our own warehouse, Blau Medical ships them directly from our suppliers or the manufacturers, which saves a lot of time and ensures that you get your order faster.
Why Shipping Fees?
Even though you’re giving us back an item that we can resell, the shipping itself is a service that the carrier (UPS, FedEx, or a freight company) has performed and can never get back. Even if an item had “Free Shipping”, that didn’t mean that for your particular item (and generally, “Free shipping” is for the larger items) it cost UPS nothing in gas or manpower to get it to its destination. It means that, out of loyalty to our customers, WE covered that shipping fee. So when a customer returns an item, the amount we paid still has to get deducted.
Once in a while, even an item shown to be “in stock” can be presold, or there could be a sudden run on an item that we did not see coming.
If this happens, we will not keep it under our hats. You will get an email notification within one business day informing you of the situation and telling you when your order is currently expected to be delivered. At that point, you will have three options:
1. Continue to wait for your item (We will send you an email as soon as it ships.)
2. Change your order (We will not charge a restocking fee, and will offer product substitutes whenever possible.)
3. Cancel the order and see if you can get it faster somewhere else (though we ship from the manufacturers themselves, so good luck with that). Items on backorder can be cancelled at any time before they actually ship. Once they ship, the order will proceed as normal.
If, in the end, we are unable to fill your order, you will be promptly refunded.
Please realize that it is the customer’s responsibility to check and respond to emails in a timely manner. If you delay your response, that might delay shipping. In addition, customers who choose not to provide us with a functioning email address will not receive these notifications.
(Also note that sometimes, notifications from online retail companies go into SPAM, so if you haven’t heard from us, make sure to check your SPAM folder.)
We will usually send you a fulfillment email and tracking numbers within 24-48 hours of shipping your order.
Items may sometimes arrive at your door before you receive the tracking information.
That said, if you do not receive your tracking number within the specified time frame, don’t panic. As mentioned above, items ship from the manufacturers and suppliers, some of them almost immediately, and only once we are notified of this do we send you the email. So just because you haven’t received a tracking number yet doesn’t mean the item hasn’t shipped.
Blau Medical is committed to providing you with reliable, dependable service. Please contact us with any comments or questions, and we will try to address them in an efficient manner.